Refund policy

Refund & Return Policy

Thank you for shopping with us! Please review our policy carefully before making a purchase. By placing an order, you agree to the following terms:

All Sales Are Final

All Trading Card Game (TCG) products are final sale. This includes, but is not limited to:

  • Booster packs
  • Booster boxes
  • Elite Trainer Boxes (ETBs)
  • Collection boxes
  • Singles
  • Mystery bags

Due to the collectible and randomized nature of TCG products, we do not offer refunds, returns, or exchanges for any reason, including dissatisfaction with pulls or product contents.

Sealed Product Policy

All sealed products are sold as-is and are final sale.

  • Sealed products that have been opened, tampered with, or unsealed are not eligible for return, refund, or exchange under any circumstances.
  • We do not accept returns based on pack contents, perceived box “mapping,” or expected pull rates.

Order Fulfillment (Sealed vs Rip & Ship)

  • All orders are fulfilled as sealed products by default and will be shipped unopened.
  • Orders will only be opened live on stream if they are clearly designated as Rip & Ship at the time of purchase (e.g., selected option, note, or purchased during a live stream with intent to open).

If no Rip & Ship request is made, your order will be treated as a standard retail purchase and shipped sealed.

Rip & Ship Orders

All Rip & Ship purchases are final.

  • Once a product is opened live on stream, the order is considered fulfilled and non-refundable.
  • This applies regardless of the contents of the product.
  • By selecting or requesting Rip & Ship, you acknowledge and agree to the product being opened on your behalf.

Order Cancellations

  • Orders may only be canceled before they are opened (Rip & Ship) or before they are shipped (sealed orders).
  • Once a product has been opened or shipped, cancellations are no longer permitted.

To request a cancellation, please contact us as soon as possible at:
info@sleevedupcards.ca

Damaged or Incorrect Items

We take care in packaging all orders, but if you receive:

  • The wrong item, or
  • An item that is damaged during shipping

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will review the situation and, if approved, provide a replacement or store credit at our discretion.

In-Person Purchases (Card Shows / Events)

All purchases made in person at events, trade shows, or pop-ups are final sale. Please inspect items before completing your purchase.

Shipping Responsibility

Once an order has been shipped, we are not responsible for:

  • Lost or stolen packages
  • Delays caused by the carrier

We recommend selecting tracked and/or insured shipping options when available.

Chargebacks & Fraud Protection

By placing an order with us, you agree to contact us directly to resolve any issues before initiating a chargeback or payment dispute.

  • Any fraudulent chargebacks or disputes (including claims of unauthorized transactions, item not received, or product dissatisfaction after delivery or fulfillment) will be fully contested with supporting evidence, including:
    • Order confirmations
    • Shipping and delivery confirmation
    • Tracking information
    • Stream recordings (for Rip & Ship orders)
  • Customers who initiate a chargeback without first attempting to resolve the issue with us may be:
    • Permanently banned from future purchases
    • Reported for suspected fraudulent activity where applicable
  • In cases of confirmed fraud or abuse, we reserve the right to:
    • Cancel current and future orders
    • Refuse service
    • Pursue further action if necessary

We are committed to fair service and will always work with customers to resolve legitimate issues.

By completing your purchase, you acknowledge that you have read, understood, and agreed to all store policies outlined above.